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Airline Operations & Irregular Operations Technology

Experienced with Airlines and their Vendors on Technology and Processes to Improve Customer Satisfaction

Control Center Leadership Best Practices, Facility Design, and Incident Command Processes

Providing 20+ years of OCC Management Experience and Incident Response Leadership

OCC/IOC Assessments
- IOC (Integrated Operations Center) Evolution/Transformation roadmaps
- Reliability Initiatives
- Organization Design
- Communication Processes
- Regulatory Compliance
- Operational Metrics and Goal Setting
- Safety Management Systems (SMS)
Change Management
Facility needs
- Layouts
- Redundancies/Resiliency
Business Resumption Best Practices
Incident Response / Emergency Management Processes
Advanced Air Mobility - incorporating best practices into AAM operations decisions and customer delivery

Process Mapping and Continuous Improvement

Changes to operational control processes, technology, and even organizational designs require a thorough analysis of current gaps and desired state

Irrops Failure Modes and Effects Analysis (FMEA)
Operational Procedures - Process Mapping, SIPOCs,
Risk Assessments and Mitigation
OCC + Functional Strengths, Weaknesses, Opportunities, and Threat Analysis (SWOT)
Irregular Operations Post-Mortems
Continuous Improvement Culture - Implementation

Airline Operations Media Expertise

Experienced with television and print media engagements related to airline operations, weather strategies, and reliability.

Seen on ABC, CBS, CNBC, CNN, and local outlets

Print media with Chicago Tribune, Wall Street Journal, Business Week, and Industry Publications

https://www.wsj.com/articles/flight-delays-air-travel-chaos-july-4-weekend-b31407a7?mod=hp_lead_pos6

** Website continues to be under development - get in touch with us for details on what we can do for you! inquiries@broadreachioc.com

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